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GraphicSolutions, 2a Union Street, Aldershot, Hampshire GU11 1EG
Tel: 01252 322388 | Fax: 01252 322414
Email: customerservices@graphicsols.com
Payment Methods
We accept Visa, Delta, Mastercard, Solo, Switch, JCB Maestro and Electron. We will charge your credit card when your order is dispatched.
Your order is secure
GraphicSolutions On-line Store uses encryption software with every order to guarantee that your credit card information given over the Internet is secure. We use Protx who have been audited and approved by APACS, Visa and MasterCard. They are an accredited provider of major UK banks and all of their systems use high levels of encryption to transfer sensitive information. They have private X25, ISDN and PSDN lines into the banks to ensure all information is completely secure. Their secure servers are hosted with Globix to provide maximum physical security.
Terms and Conditions
Please read these terms and conditions (the “Terms”) and the Privacy Policy before using the Website which is operated by Global Graphics Ltd t/a GraphicSolutions (registered number 2750837), whose place of business is 2a Union Street, Aldershot, Hampshire GU11 1EG.
You should read these terms and conditions before placing an order, and by placing an order you will be deemed to have accepted them and to be bound by them when you use the Website, whether or not you have read them. The Website records the date on which you place an order and signifies such acceptance of these terms and shall be conclusive evidence of the same.
1. Definitions
1. “Customer” means the party identified as the Customer in this Agreement to whom Global Graphics Ltd t/a GraphicSolutions may agree to supply Products in accordance with these terms and conditions.
2. “Euro compliant” means the ability of the Product to comply with all requirements applicable to the introduction of the euro into the United Kingdom, including, but without limitation, conversion and rounding facilities.
3. “GraphicSolutions” means Global Graphics Ltd t/a GraphicSolutions, 2a Union Street, Aldershot, Hampshire GU11 1EG or any subsidiary or associated company.
4. “Products” means goods or services including but not limited to computer hardware and software items to be provided by GraphicSolutions to the Customer in accordance with these terms and conditions.
5. “Third Party Software” means all software owned by or licensed to the Customer from a third party owner (whether or not supplied by GraphicSolutions) and which comprises part of the Products.
6. “Working days” means Monday to Friday, excluding Bank or other
Public Holidays.
1. All contracts of sale made by GraphicSolutions shall be deemed to incorporate these terms and conditions, which shall prevail over any other terms from the party (“the Customer”) with whom GraphicSolutions is dealing.
2. All orders are subject to availability and confirmation by GraphicSolutions. Cancellation of orders by the Customer following receipt of such confirmation is not possible, as many orders will be forwarded for despatch on the same day the order is placed.
3. We do not warrant the suitability of goods for a particular purpose, and you should check specifications and suitability with manufacturers before ordering.
1. Any time or date stated for the delivery of Products is an estimate only. GraphicSolutions makes every effort to supply Products on time but does not accept liability for failure to deliver within the stated time.
2. GraphicSolutions does not accept liability for shortages or damage to deliveries unless the Customer notifies us in writing within two working days of receipt.
3. Delivery of the Products is deemed to take place when the Products are delivered to the Customer’s nominated address, whereupon the risks of loss, breakage and all damage shall pass to the Customer.
4. If the Customer does not accept delivery, GraphicSolutions may at its option (a) store and insure the Products at the Customer’s expense and risk or (b) sell the Products at the best price reasonably obtainable and (after deducting reasonable storage insurance and selling costs) pay to the Customer any excess over the sale price or charge the Customer for any shortfall.
1. Products, together with VAT, are invoiced at the price prevailing at time of order.
2. All quoted or listed prices are based on the cost to GraphicSolutions of supplying the Products to the Customer. If before delivery of the Products there occurs any increase in any way of such costs in respect of Products, which have not yet been delivered, the price payable may be subject to amendment without notice and at GraphicSolutions discretion.
1. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
1. Payment is due in advance of shipment, unless otherwise agreed in writing.
2. If payment is not made on time, GraphicSolutions may charge interest daily on the outstanding balance at 4% above Lloyds TSB base lending rate.
3. Title to the goods does not pass to the Customer until payment is received in full by GraphicSolutions.
4. Until such time as the title in the Products passes to the Customer, the Customer shall hold the Products as GraphicSolutions’ fiduciary agent and bailee, and shall keep the Products properly stored, protected and insured and identified as GraphicSolutions property.
5. Until such time as the title in the Products passes to the Customer (and provided the Products are still in existence and have not been resold), GraphicSolutions shall be entitled at any time to require the Products to be delivered to GraphicSolutions and, if the Customer fails to do so forthwith, to enter upon any premises of the Customer or any third party where the Products are stored and repossess the Products.
6. The Customer’s right to use such Products shall immediately cease if an Administrative Receiver is appointed over all or any part of its assets or if it adjudicated bankrupt or enters into liquidation whether compulsory or voluntary, or if the Customer makes an arrangement with its creditors, or generally becomes unable to pay its debts within the meaning of Section 123 Insolvency Act 1986 as from time to time amended, extended or re-enacted.
1. GraphicSolutions makes every effort to supply the goods as advertised but reserves the right to vary actual dimensions, specifications and quantities without prior notice where necessary.
2. GraphicSolutions will not be liable in respect of any loss or damage caused by or resulting from any variation for whatsoever reason in the manufacturer’s specifications or technical data or caused by or resulting from any Third Party Software and will not be responsible for any loss or damage resulting from curtailment or cessation of supply following such variation.
3. Unless otherwise agreed, the Products are supplied in accordance with the manufacturer’s standard specifications as these may be improved, substituted or modified. GraphicSolutions reserves the right to increase its quoted or listed price, or to charge accordingly in respect of any orders accepted for Products of non-standard specifications.
1. The Customer hereby acknowledges that it is its sole responsibility to comply with any terms and conditions of any licence attaching to Third Party Software supplied and delivered by GraphicSolutions. The Customer is hereby notified that failure to comply with such terms and conditions could result in the Customer being refused a software licence or having the same revoked by the proprietary owner. The Customer further agrees to indemnify GraphicSolutions in respect of any costs, charges or expenses incurred by GraphicSolutions at the suit of a Third Party Software owner as a result of any breach by the Customer of such conditions.
2. No title or ownership of [software] Products or any Third Party Software licensed to the customer under this agreement is transferred to the Customer under any circumstances.
1. Trade names and marks (other than GraphicSolutions’) are not restricted to indications of manufacturers but may also be indicative of general use systems and machines associated with such products. Nothing in these terms and conditions shall be construed as granting the Customer any right or licence under any intellectual property right of GraphicSolutions (including any rights GraphicSolutions may have in any patents, copyrights, trademarks, service marks or any trade secrets), by implication or otherwise.
10.Returns
1. All faulty goods must be reported to Xerox UK by calling 0870 241 3459, who will then either replace the goods or carry out repair under the terms of your warranty.
2. If within 7 days of receiving the goods you wish to return them and cancel your order, you should call our Customer Services Dept. on 01252 322388. We can only accept the return of goods providing they goods are complete with all relevant packaging in an unused and re-sellable condition. A full refund will be given minus an administration charge of 30% of the invoice value of the goods and the original carriage charge. You are responsible for the return carriage and insurance of the goods transit back to us.
3. The return of goods is entirely at our discretion.
4. Any goods returned to us without prior authorisation or which are not in the condition set out above will be rejected and return to you at your cost.
5. Goods are not sold on a trial basis.
1. To the best of GraphicSolutions’ knowledge, all Products supplied by GraphicSolutions are warranted to be free from defects in workmanship and materials. No Products are tested or sold as being fit for any purpose or use under specific conditions unless expressly agreed in writing.
2. If any part of the hardware Products should prove defective in materials or workmanship under normal operation or service, such Products will be repaired or replaced only in accordance with any warranty cover or terms as provided by the manufacturer of the Products. GraphicSolutions does not undertake repair or maintenance of Products and is not responsible for the cost of labour or other expenses incurred in repairing or replacing defective or non-conforming parts.
3. This warranty shall not apply if the hardware Products have been worked upon, altered or damaged in any way by the Customer or its employees or agents, or if it has not been used in accordance with the manufacturer’s instructions. The failure of a Product to be Year 2000 complaint or Euro compliant does not constitute a defect in materials and workmanship.
4. GraphicSolutions warrants that the product will at the time of delivery correspond to the description given by GraphicSolutions except where the customer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977 S.12) all other warranties, conditions or terms relating to fitness for purpose, merchantability or condition of the product and whether implied by statute or common law or otherwise are excluded.
5. Except as expressly provided in these terms and conditions and to the extent permitted by law, no warranty, condition, undertaking or term expressed or implied is given or assumed by either party and all such warranties, conditions, undertakings and terms are hereby excluded.
1. GraphicSolutions shall not under any circumstances be liable in contract, tort (including negligence, breach of statutory duty or otherwise) for:
1.1 any loss of direct or indirect profit or business, goodwill, contracts, revenues, management time, wasted expenses, anticipated savings or loss of or damage to data or arising from loss of data; or
1.2 any increased costs or expenses; or
1.3 any indirect or consequential loss or damage of any nature whatsoever.
2. GraphicSolutions’ liability in respect of breach of the terms of any order shall be limited to the invoiced value of such order.
3. The provisions of this Clause 11 shall survive the expiry or termination of these terms and conditions howsoever arising.
1. In accordance with the Health and Safety at Work etc Act 1974 and the Consumer Protection Act 1987, GraphicSolutions confirms that to the best of its knowledge the Products it supplies as a distributor do not present a hazard to health and safety when properly used for the purpose for which they are designed, provided the Customer takes reasonable and normal precautions in their use.
1. If any provision in this Agreement is held to be invalid or unenforceable, it shall be deemed severed from the Agreement and this shall not affect the validity or enforceability of the remaining provisions.
2. Any waiver of a breach of this Agreement must be in writing and shall not constitute a subsequent waiver of any such right, requirement or default. Any failure by a party to exercise its rights or remedies under these terms and conditions shall not operate as a waiver of such rights or remedies.
3. GraphicSolutions reserves the right to amend these terms and conditions, subject to providing notice to the Customer, or by posting the amended terms upon the Website. By continued access to and use of the Website, you agree to any such amendments to these terms and conditions.
4. The headings are for convenience only and shall not affect the interpretation of this agreement.
5. Any notices given under this agreement shall be in writing and sent (a) by first class pre-paid post to the last known address of the party or (b) by fax to their last known fax number or (c) by electronic transmission to an email address specifically notified for that purpose. The notice shall be deemed served (a) two working days after posting or (b) upon receipt of a successful transmission report or (c) immediately upon transmission provided that confirmation of receipt is received/a confirmatory copy is sent by first class pre-paid post or delivered by hand by the end of the next business day.
6. The provisions of The Contracts (Rights of Third Parties Act) 1999 shall not apply to this agreement.
7. The relationship between the parties is one of independent contractors and nothing contained in these terms and conditions shall be construed as constituting or establishing any partnership or joint venture between the parties.
8. The Customer shall not be entitled to assign, delegate, transfer, sub-contract or otherwise dispose of this agreement.
9. Save with respect to fraudulent misrepresentation, these terms and conditions constitute the entire agreement between the parties and replaces all previous written or oral agreements to the extent they remain unperformed.
10. GraphicSolutions may collect personal information about visitors to the Website. Such use is governed by GraphicSolutions’ Privacy Policy.
11.This agreement shall be governed by and construed in accordance with the laws of England and the parties submit to the exclusive jurisdiction of the English courts.
12.These Terms and Conditions do not affect consumers’ statutory rights.
Privacy Policy
Information collection and use
At GraphicSolutions we aim to serve our customers and we respect their wish for privacy. Our policy is to protect the privacy and confidentiality of our web visitors and site users. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.
GraphicSolutions undertakes not to disclose any information provided by you, whether it be business or personal information, to any third party, without your consent. But in order for us to process your orders and enquiries and give a better service, we do require to gather certain information about you, always at your total discretion.
Our sites' registration forms require users to provide some contact information for the purpose of getting in touch with customers when necessary or sending information about our company, including special offers and news. We provide you with the option to withhold personal information, which is not needed for the transaction.
Minors
GraphicSolutions adheres to the DMA Code of Practice for Commercial Communications to Children Online and does not knowingly collect personal date from children under 14 years of age. Orders of goods or services are not accepted from children under 16, without first obtaining parents verifiable and explicit consent.
ü Information supplied to GraphicSolutions will be treated with respect and in accordance with all applicable UK Data Protection legislation currently in force.
ü The (UK) Data Protection Act 1998 requires every data controller who is processing personal data to notify (the Register) unless they are exempt.
ü Failure to comply is a criminal offence.
ü Information will only be used by us for the purposes that you have agreed to.
ü Unless agreed to by you, information supplied to the site will not be divulged to a third party, except to comply with the law or to protect the rights of property of GraphicSolutions or its partners or sister companies or to protect the personal safety of GraphicSolutions employees, employees of partner or sister companies or members of the public.
ü The type of information we will collect about you includes:
· your name
· address
· phone number
· email address
· credit/debit card details, if applicable
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information we collect will be held for as long as it is needed for the purpose that it was collected. Your information will not be transferred outside the EEA (European Economic Area).
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